Returns

All sales are final unless an item is materially misrepresented in its listing — wrong item, broken in a way the listing didn't show, missing parts the listing said were there. We back that standard with a 7-day window from the moment you pick it up.

How it works

1. Email returns@zoolots.com within 7 days of pickup. Include your order number and 2-3 photos of the issue.
2. Our team reviews within one business day. If approved, we'll schedule a return drop-off at the warehouse.
3. Once we receive the item, we issue ZooLots account credit for it, usable on any future auction. We may instead refund your original payment method at our discretion.

What's not covered

• Cosmetic flaws disclosed in the listing photos or condition grade.
• Buyer's remorse — we're an auction, not a retail return desk.
• Items reported more than 7 days after pickup.
• Items the buyer modified, repaired, or attempted to repair.
• Mystery boxes and pallets, which are sold as final sale.

Questions or want to submit a return now? Email returns@zoolots.com.