Returns

All sales are final unless an item is materially misrepresented in its listing — wrong item, broken in a way the listing didn't show, missing parts the listing said were there. We back that standard with a 7-day window from the moment you pick it up.

How it works

1. Bring the item back within 7 days of pickup, during return hours: Mon, Tue, Thu & Fri 3:00–7:00 PM · Wed 5:30–7:00 PM · Sat 12:00–4:00 PM. You don't need a pickup slot to come back for a return.
2. We inspect it at the desk while you're there. Bring whatever parts and packaging you still have.
3. Once the return is approved, we issue ZooLots account credit for the purchase amount, usable on any future auction.
4. Can't get in, or want to tell us first? Message us in the app or on the website — that reaches the team directly, and it takes photos, which is the fastest way to show us what's wrong.

What's not covered

• Cosmetic flaws disclosed in the listing photos or condition grade.
• Buyer's remorse — we're an auction, not a retail return desk.
• Items reported more than 7 days after pickup.
• Items the buyer modified, repaired, or attempted to repair.
• Mystery boxes and pallets, which are sold as final sale.

Questions, or want to tell us before you come in? Message the team — we answer during business hours.